Please ensure you have provided a valid mobile phone number as notifications will be sent to both you email address and phone number.

If you encounter any issues with your delivery, please contact our Customer Support team for assistance. We will investigate the matter as needed, keep you updated on the progress, and offer the necessary support.

Please allow up to 45 days for international deliveries, starting from the day after you receive dispatch confirmation. This is the maximum estimated delivery lead time for missing goods. Delivery delays may occur due to various factors, including but not limited to inventory availability, logistics partner issues, natural disasters, global pandemics, or other unforeseen circumstances. If your delivery is delayed, we will make every effort to notify you via the email address or phone number provided during your purchase. We are committed to delivering your product safely and within the expected timeframe.

All our gifts are placed in cardboard boxes, then neatly wrapped in gift wrapping paper with ribbon, and then placed in packaging bags specially made for shipping.

The shipping time depends on your location, but can be estimated as follows: ● USA and Canada: 10-14 business days ● Europe: 6–7 business days ● Other International locations: 10–20 business days